About Hilbrands Carpet Care
Here is my History as well as how I started Hilbrands Carpet Care.
Hilbrands
Carpet Care is founded by me, John Hilbrands. I am an owner operator
and am still on every job I schedule. When I was young I was an
apartment maintence man and manager, In 1985 I got a job with a
large carpet cleaning firm called Century Carpet Care. They were a
well liked firm that also manufactured truck mounts and equipment so it was an
industry insider. They cleaned using every method from bonnet, to
shampoo, to steam, yet we mostly did steam clean specializing in no residue
truck mounted steam cleaning. Every week they would have training days discussing
residue, Stainguard, repairs etc. I worked for them for 5 years and
become a trainer for them and a principal technician. My uncle was
also a carpet installer and that with some classes enabled me to became a
carpet repair specialist. I soon become very proficient and soon in
addition to carpet cleaning became the primary carpet repair technician and
was used to teach carpet repair to others in the
company.
Later when I moved to Temecula, I still commuted to orange
county before I started to work for some of the largest carpet cleaning
companies in this area (Temecula, Murrieta Sun City, Lake Elsinore Hemet,
Wildomar, Winchester) such as: Americlean, Guarantee, A-1, Miraclean, First
Choice. Each of these companies I was the favored technician and trainer
with standing offers to return if I decided to. I always had the greatest repeat customers and
lowest complaint percentage, so deciding to start Hilbrands Carpet Care was
inevitable.
I started Hilbrands Carpet Care in Temecula in 1992 and it grew in the
early 2000's when property's were getting repossessed and Realty firms were
doing heavy resale's of severely damaged properties. We enlarged to
include all in one cleaning and restoring of residential homes when some
firms asked if I would do this for them as well. I took my knowledge
of unit repair as well to fix some things and treated every house like it
was my duty to make it sell for the most possible. I never charged for things other then the carpet, tile,
and home cleaning but repaired some things rather
then just ignore them, all while cleaning at a heavier and more thorough
method then a maid service.
We grew to be consistently full and were
heavily recommended by banks and realty firms due to homes in the morning
being eyesores and in the evening showplaces. We could clean carpets
who most would leave stained. Dual process was our secret and no firm
knew how we got carpets so clean. Dual process was a method Century
would have a single operator (me) do on the worst of homes. I
received calls from some local companies asking what my secret was and even
some firms set up cleaning of their homes to watch me. Later I made a
video which many firms copied to include dual process in their services.
Tile cleaning was done at every vacant repo so we started experimenting with
different products. With all the years in service I had become close
friends with a large supply company and he knew I was one of the few that did a lot of tile jobs
every
week so he would give me products to test as they came out, eventually
I could get the tile cleaner then any other company. After cleaning
100's of homes we became the local tile cleaning experts while many were
pretending to clean tile with soaps and heavy residue we were making grout
look new with a neutralizing acid, using pole brush, and steaming using an
Sx12.
As business increased there was no longer a need to
supplement our business with home cleaning and we discontinued it in 2012.
Understanding resale as well as the heavy training made us very responsible
for not just lip service but actual results to make you love your carpets and tile once more.
Thanks for reading:
John Hilbrands